We are delighted to provide your tool to urgently and effectively address any issue arising at your Vietnamese Manufacturing Partner

When you are buying domestically, what do you do if you encounter consequential issues with a supplier? You’d most likely request a meeting, and sort it out face to face.

When buying from Vietnam, however, it’s a different story. Most likely your staff is communicating with a salesperson in the Vietnamese organization, which is usually run like a more hierarchical structure than we are used to in the west. The salesperson rarely has authority to do what is needed – nor the necessary insight and understanding of your situation, nor technical details. So It can seem like getting nowhere…

We resolve your issues face-to-face, at the factory, with the CEO or senior decision maker(s)

Here are some examples of situations, where the Factory Patrol service could be a godsend for you at an almost negligible cost.

  1. You have requested a sample from a supplier, but they keep delaying. A visit and a face-to-face meeting with the senior decision maker(s) will reveal the true reason – and often the way to get the action we need emerges as obvious and simple.
  2. Production completion and shipping keeps being delayed. Again, a visit and face-to-face, combined with a feel for what is going on with the big picture for the factory will typically make the best decisions and course of actions obvious.
  3. A factory claims to be able to make a certain product, but you are not sure they are – a Visit will either make it obvious that they don’t – or give you peace of mind so you can move to the next level.
  4. A factory who holds your deposit has stopped responding. I will go and visit them and find out why.
  5. You have already received a sample which took months to make and on receipt it was faulty. You want to make sure this doesn’t repeat. I visit and do a full objective report on the second sample.
  6. You need the price to come down 5% before ordering. This is much easier to achieve in a face-to-face.

Contact me today: henrik@s2udesign.com / +44 (0)1432 851 824 / +84 (0)82 7600 171

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